Privacy Policy

1. Introduction

Welcome to PeekoType ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how your information is handled. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you use our speech-to-text application and website.

By using PeekoType, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information that you voluntarily provide to us:

• Account Information: When you purchase PeekoType, we collect your name, email address, and billing information to process your order and provide customer support.
• Communication Data: If you contact us for support or feedback, we collect your name, email address, and the content of your communications.
• Payment Information: Payment processing is handled by Stripe, our third-party payment processor. We do not store your full credit card details on our servers.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• IP Address: Your IP address may be collected for security purposes and to provide region-specific services.

2.3 Voice and Audio Data

This is a fundamental design principle of PeekoType. Unlike cloud-based speech recognition services, PeekoType processes all audio locally, ensuring complete privacy of your spoken content.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: Processing your purchase, delivering the software, and providing access to updates.
• To Communicate With You: Responding to your inquiries, providing customer support, and sending important notices about your purchase or the software.
• To Improve Our Services: Analysing usage patterns on our website to improve user experience and develop new features.
• To Process Payments: Working with our payment processor to complete transactions securely.
• To Ensure Security: Detecting and preventing fraud, abuse, and security incidents.
• To Comply With Legal Obligations: Meeting our legal and regulatory requirements.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Stripe: For payment processing. Stripe's privacy policy governs their handling of your payment information.
• Email Service Providers: For sending transactional emails and customer communications.
• Analytics Providers: For website analytics (if applicable).

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or government inquiries.

4.3 Business Transfers

If PeekoType is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Secure storage of personal information
• Regular security assessments
• Limited access to personal information by employees

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Account Information: Retained for as long as you have an active licence and for a reasonable period thereafter for support and legal compliance.
• Transaction Records: Retained as required by tax and accounting regulations (typically 7 years).
• Communication Records: Retained for a reasonable period to provide ongoing support.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive it in a portable format.

7.2 Correction

You have the right to request correction of any inaccurate personal information we hold about you.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.

7.5 Exercising Your Rights

To exercise any of these rights, please contact us at support@peekotype.com. We will respond to your request within 30 days.

8. International Data Transfers

If you are accessing our services from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United Kingdom or other countries where our service providers operate. By using our services, you consent to such transfers.

9. Children's Privacy

PeekoType is not intended for use by children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of PeekoType after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Specific Regional Rights

14.1 European Economic Area (EEA) and UK Residents

If you are located in the EEA or UK, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:

• The right to lodge a complaint with a supervisory authority
• The right to restrict processing of your personal data
• The right to object to processing of your personal data
• The right not to be subject to automated decision-making

Our legal basis for processing your personal data includes: performance of a contract (to provide our services), legitimate interests (to improve our services and communicate with you), and consent (where applicable).

14.2 California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know whether your personal information is sold or disclosed
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights