Get in Touch
PeekoType is a small operation, which means your email is read by someone who actually knows the software rather than a ticketing queue. Whatever you need, one address covers it.
Email us
support@peekotype.comWe reply to everything, usually within one working day.
Monday to Friday, UK time.
What we can help with
- Licence keys. Key not arrived, key not accepted, or you need it again after reinstalling on a new machine.
- Installation and setup. Anything that will not install, will not start, or does not behave the way the guide says it should.
- Billing and refunds. Questions about a payment, a receipt, or your purchase.
- Getting better results. Accuracy that is not where you want it, microphone trouble, or advice on which model size suits your computer.
- Accessibility. If you use PeekoType because typing is difficult or painful, tell us what would make it work better for you. We genuinely want to know.
- Bugs and suggestions. Both are welcome, and both get read.
Helpful things to include
- Which PeekoType you are using — Windows, or the Android app
- Your Windows version, or your phone model and Android version
- Which PeekoType version you are running
- For Android, whether you installed it from Google Play or from this website
- What you expected, and what happened instead
- Any message shown on screen, word for word
- Your licence key, if the question is about your purchase
Worth a look first
- The user guide covers every button and setting
- Troubleshooting solves most common problems
- Improving accuracy if recognition is not sharp enough
- Beginner setup if you are just starting out
A note on privacy
PeekoType runs entirely on your own computer and sends us nothing, so we have no access to your recordings, your transcripts or your history. That also means we cannot look anything up on your behalf. If you are reporting a problem, please describe what happened rather than assuming we can see it at our end.
When you email us we hold only what you send: your address and the contents of your message, used to answer you and nothing else. The full detail is in our privacy policy.
Before you buy
If you are weighing PeekoType up, the 14-day free trial answers most questions faster than we can. Every feature is unlocked, no card is required, and there is nothing to cancel. If it is not right for you, simply stop using it.
Still not sure whether it fits your work? Email us and describe what you do. We would rather tell you honestly that something is not a good match than sell you a licence you regret.